Can I get a refund for American Airlines inflight WiFi that didn't work?

You may be able to request one. If you paid for internet access and it was unavailable for all or part of the flight, that is a reasonable basis for a refund request to American Airlines or to whichever connectivity provider billed your card. Whether any given request is granted is up to that airline or provider. We can't promise an outcome, and nobody honestly can.

What evidence should I send?

Screenshots taken during the outage are the most useful thing you can send, especially with the time visible. More than one, spaced apart, helps show how long the problem lasted. The purchase record matters too, because it shows what you paid and who charged you.

How much does RefundFlightWiFi cost?

$0 upfront. If we successfully recover money for you, our standard fee is 35% of the amount recovered. If we recover nothing, you pay $0.

Sooner is better. Support windows and purchase records don't stay open forever, and a request made close to the flight is easier to substantiate. If your flight was a while ago, it's still worth submitting — we'll tell you honestly what we think.

American Airlines WiFi refunds

American Airlines WiFi refund: what to do when inflight WiFi fails

You paid for internet access on a American Airlines flight and it didn't work. That's a refund request worth making, and it's a tedious one to make yourself.

RefundFlightWiFi reviews what you send, works out where the request should go, submits it, and manages the response.

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What to document

The strongest requests are specific. If you're still in the air, this takes a minute:

Take a screenshot showing the problem, with the current time visible if you can.
Stay connected to the aircraft WiFi while you screenshot, if that's practical.
Take another screenshot later if the problem is still happening.
Note roughly when the outage started and when access came back.
Save the email or receipt showing what you paid and who charged you.

Who actually issues the refund

The charge on your card statement is usually the best indicator of who to ask: sometimes it's the airline, sometimes the connectivity provider that operated the session.

Part of what RefundFlightWiFi does is work out whether a request for your flight should go to American Airlines or to the connectivity provider, then send it to the right place.

What RefundFlightWiFi does

You give us the flight, the amount you paid, your receipt and whatever screenshots you have. We review the evidence, prepare a clear written request, submit it, and track the response.

If money is recovered, our fee is 35% of the amount recovered. If nothing is recovered, you pay nothing.

Flying again soon?

Create a free RefundFlightWiFi Pass and add your next flight. We'll email you before you travel with exactly what to do if the WiFi fails, and give you one place to document an outage while it's happening.

Common questions

Ready to send it to us?

Claim submission takes about two minutes. $0 upfront — we only earn a fee when money is successfully recovered.

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RefundFlightWiFi is an independent service and is not affiliated with or endorsed by American Airlines or any airline or inflight connectivity provider. Nothing on this page describes any airline's official policy. Refund outcomes are not guaranteed. Read the full FAQ.