Should I stay connected to the WiFi while screenshotting?

If it's practical, yes. A screenshot that shows you connected to the aircraft network while a page fails to load says more than one taken with WiFi switched off.

Can I get a refund for inflight WiFi that didn't work?

You may be able to request one. If you paid for internet access and it was unavailable for all or part of the flight, that is a reasonable basis for a refund request to the airline or to whichever connectivity provider billed your card. Whether any given request is granted is up to that airline or provider. We can't promise an outcome, and nobody honestly can.

What evidence should I send?

Screenshots taken during the outage are the most useful thing you can send, especially with the time visible. More than one, spaced apart, helps show how long the problem lasted. The purchase record matters too, because it shows what you paid and who charged you.

How much does RefundFlightWiFi cost?

$0 upfront. If we successfully recover money for you, our standard fee is 35% of the amount recovered. If we recover nothing, you pay $0.

Sooner is better. Support windows and purchase records don't stay open forever, and a request made close to the flight is easier to substantiate. If your flight was a while ago, it's still worth submitting — we'll tell you honestly what we think.

In the air right now

Airplane WiFi not working? Do this before you land

If you're reading this on a plane with WiFi that isn't cooperating: the next five minutes matter more than anything you can do after landing.

Evidence captured during the outage is far more persuasive than a description written from memory a week later.

GET MY WIFI REFUND PROTECT MY NEXT FLIGHT

Do this now

You don't need a working internet connection for any of this.

Take a screenshot showing the problem, with the current time visible if you can.
Stay connected to the aircraft WiFi while you screenshot, if that's practical.
Take another screenshot later if the problem is still happening.
Note roughly when the outage started and when access came back.
Save the email or receipt showing what you paid and who charged you.

Why the timestamp matters

A screenshot with the time visible, taken twice an hour apart, does something a paragraph of text can't: it shows duration. That is usually the single most useful thing in a refund request.

Track the outage in RefundFlightWiFi

Open RefundFlightWiFi and tap Track WiFi Outage. We record when you reported the outage started, keep your screenshots together, and record when you mark access restored.

This is your own documentation of what happened — it is not a network measurement, and we describe it that way in your claim.

If your connection is failing while you upload, we keep the files on your device and let you retry once you have signal. We never tell you a file uploaded when it didn't.

After you land

Turn the documented outage into a claim. Everything you captured in the air is carried across — you won't be asked to upload it again.

Common questions

Ready to send it to us?

Claim submission takes about two minutes. $0 upfront — we only earn a fee when money is successfully recovered.

START MY CLAIM

RefundFlightWiFi is an independent service and is not affiliated with or endorsed by any airline or inflight connectivity provider. Nothing on this page describes any airline's official policy. Refund outcomes are not guaranteed. Read the full FAQ.